Guest Services in the Hospitality Industry

Course Description

Guest service is a department in the hospitality industry. Possession of great guest service skills involves providing guests with pleasant experiences while visiting your facility such as a hotel or spa. Guest services is found at the front desk or reception to enable guests have easy access to information and guarantee excellent customer service.

Anyone working in the hospitality industry with direct access to guests should demonstrate great guest service skills. Taking a course on the same will help in effectively handling guest queries, answering calls, processing payments, issuing room keys, and providing recommendations. You will also learn how to handle difficult customers or those causing disturbances without offending them.

Entry Requirements

A course on guest services in the hospitality industry is suitable for those who first encounter guests such as receptionists, bell boys, hotel security, and hotel managers.

Learning Requirements

To effectively take this course, you will need a laptop/computer, an email address, and reliable internet services.

Learning Outcomes

The expected outcomes at the end the course are:

• Ability to greet and welcome guests upon arrival
• Ability to administer check-ins and check-outs
• Know how to provide front office services 
• Know how to check-in and check-out guests
• Understand the procedure of processing guest payments
• Know how to diffuse tense and conflict situations with guests

Accreditation and Certification

At the end of the learning period, you will be issued with a certificate through Open Awards.

Assessment

• Oral and written questions
• Discussions 
• Practical activities