FAQs
Frequently Asked Questions
Purchases & Refunds
Payment issues could be due to insufficient funds, incorrect payment details, or a temporary issue with your bank or mobile money provider. Ensure your details are correct and try again. If the issue persists, contact our support team for assistance.
Refunds are not available. Please ensure you're selecting the correct course or package before making a payment.
To redeem a coupon, enter the coupon code in the "Apply Coupon" section at checkout. The discount will be applied to your total before payment.
To change your account name, go to your profile settings, edit the "Name" section, and save the changes. If you need further assistance, contact support.
To unsubscribe from Kutambua emails, click the "Unsubscribe" link at the bottom of any email you receive. Alternatively, you can adjust your email preferences in your account settings.
To change your password, go to your account settings, select "Change Password," enter your current password, and then set a new one. Save the changes to update your password.
To subscribe to the newsletter, visit the Kutambua.com homepage, scroll to the footer section, and enter your email in the "Subscribe to Newsletter" box. Then click "Subscribe."