e-Citizen Kenya: Step-by-Step Guide to Online Services

Course Overview:

This course teaches participants how to effectively use the eCitizen portal to access a wide range of Kenyan government services. It covers registration, service application, payments, tracking, and downloading documents—all from a computer or smartphone.

Target Audience:

• Kenyan citizens, residents, and diaspora
• Small business owners
• Students
• Civil servants and support staff
• Community educators

Learning Objectives:

By the end of this course, participants will be able to:

1. Create and manage an eCitizen account.
2. Navigate the eCitizen dashboard and locate services.
3. Apply for key services such as ID replacement, driving licenses, passport applications, and business registration.
4. Make secure online payments via mobile money or card.
5. Download official documents and track application status.