Google IT Support

The launchpad to a career in IT. This program is designed to take beginner learners to job readiness in about three-to-six months.

What you’ll learn

• Gain skills required to succeed in an entry-level IT job
• Learn to perform day-to-day IT support tasks including computer assembly, wireless networking, installing programs, and customer service
• Learn how to provide end-to-end customer support, ranging from identifying problems to troubleshooting and debugging
• Learn to use systems including Linux, Domain Name Systems, Command-Line Interface, and Binary Code

Course Series

1. Technical Support Fundamentals
   In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service.
2. The Bits and Bytes of Computer Networking
   This course is designed to provide a full overview of computer networking. We’ll cover everything from the fundamentals of modern networking technologies and protocols to an overview of the cloud to practical applications and network troubleshooting.
3. Operating Systems and You: Becoming a Power User
   Through a combination of video lectures, demonstrations, and hands-on practice, this course will teach learners about the main components of an operating system and how to perform critical tasks like managing software and users and configuring hardware.
4. Operating Systems and You: Becoming a Power User
   Through a combination of video lectures, demonstrations, and hands-on practice, this course will teach learners about the main components of an operating system and how to perform critical tasks like managing software and users and configuring hardware.
5. System Administration and IT Infrastructure Services
   This course will transition you from working on a single computer to an entire fleet. Systems administration is the field of IT that’s responsible for maintaining reliable computers systems in a multi-user environment. In this course, you’ll learn about the infrastructure services that keep all organizations, big and small, up and running.
6. IT Security: Defense against the digital dark arts
   This course covers a wide variety of IT security concepts, tools, and best practices. It introduces threats and attacks and the many ways they can show up. We’ll give you some background of encryption algorithms and how they’re used to safeguard data. Then, we’ll dive into the three As of information security: authentication, authorization, and accounting.
7. Accelerate Your Job Search with AI
   Uncover your skills and explore new career possibilities, with support from tools like Career Dreamer.