{"id":8,"date":"2022-09-20T10:49:01","date_gmt":"2022-09-20T09:49:01","guid":{"rendered":"https:\/\/kutambua.com\/lp-become-a-teacher\/"},"modified":"2025-05-26T10:43:00","modified_gmt":"2025-05-26T09:43:00","slug":"faqs-2","status":"publish","type":"page","link":"https:\/\/kutambua.com\/?page_id=8","title":{"rendered":"FAQS"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"8\" class=\"elementor elementor-8\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9b1bc8d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9b1bc8d\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7fbd00f\" data-id=\"7fbd00f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-76f99cf elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"76f99cf\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-custom\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-b8897c6\" data-id=\"b8897c6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a898b6c elementor-widget thim-ekits-heading elementor-widget-thim-heading\" data-id=\"a898b6c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"thim-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"sc_heading\"><h3 class=\"title\">FAQs <\/h3><div class=\"sub-heading\"><p>Frequently Asked Questions<\/p>\n<\/div><span class=\"line\"><\/span><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6836a6f elementor-widget elementor-widget-thim-accordion\" data-id=\"6836a6f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"thim-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"thim-widget-accordion accordion-new-style\"><h3 class=\"widget-title\">Purchases & Refunds<\/h3><div id=\"accordion_6836a6f\" class=\"panel-group\" role=\"tablist\" aria-multiselectable=\"true\">\n\t\t\t<div class=\"panel panel-default\">\n\t\t\t\t<div class=\"panel-heading\" role=\"tab\"\n\t\t\t\t\tid=\"heading_accordion_6836a6f_0\">\n\t\t\t\t\t<h4 class=\"panel-title\">\n\t\t\t\t\t\t<a role=\"button\" class=\"collapsed\" data-toggle=\"collapse\"\n\t\t\t\t\t\t\tdata-parent=\"#accordion_6836a6f\"\n\t\t\t\t\t\t\thref=\"#collapse_accordion_6836a6f_0\" aria-expanded=\"false\"\n\t\t\t\t\t\t\taria-controls=\"collapse_accordion_6836a6f_0\">\n\t\t\t\t\t\t\tWhy won&#039;t my payment go through?\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t<\/div>\n\t\t\t\t<div id=\"collapse_accordion_6836a6f_0\"\n\t\t\t\t\tclass=\"panel-collapse collapse\"\n\t\t\t\t\trole=\"tabpanel\" aria-labelledby=\"heading_accordion_6836a6f_0\">\n\t\t\t\t\t<div class=\"panel-body\">\n\t\t\t\t\t\t<p>Payment issues could be due to insufficient funds, incorrect payment details, or a temporary issue with your bank or mobile money provider. Ensure your details are correct and try again. If the issue persists, contact our support team for assistance.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\t\n\t\t\t<div class=\"panel panel-default\">\n\t\t\t\t<div class=\"panel-heading\" role=\"tab\"\n\t\t\t\t\tid=\"heading_accordion_6836a6f_1\">\n\t\t\t\t\t<h4 class=\"panel-title\">\n\t\t\t\t\t\t<a role=\"button\" class=\"collapsed\" data-toggle=\"collapse\"\n\t\t\t\t\t\t\tdata-parent=\"#accordion_6836a6f\"\n\t\t\t\t\t\t\thref=\"#collapse_accordion_6836a6f_1\" aria-expanded=\"false\"\n\t\t\t\t\t\t\taria-controls=\"collapse_accordion_6836a6f_1\">\n\t\t\t\t\t\t\tHow do I get a refund?\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t<\/div>\n\t\t\t\t<div id=\"collapse_accordion_6836a6f_1\"\n\t\t\t\t\tclass=\"panel-collapse collapse\"\n\t\t\t\t\trole=\"tabpanel\" aria-labelledby=\"heading_accordion_6836a6f_1\">\n\t\t\t\t\t<div class=\"panel-body\">\n\t\t\t\t\t\t<p>Refunds are not available. Please ensure you're selecting the correct course or package before making a payment.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\t\n\t\t\t<div class=\"panel panel-default\">\n\t\t\t\t<div class=\"panel-heading\" role=\"tab\"\n\t\t\t\t\tid=\"heading_accordion_6836a6f_2\">\n\t\t\t\t\t<h4 class=\"panel-title\">\n\t\t\t\t\t\t<a role=\"button\" class=\"collapsed\" data-toggle=\"collapse\"\n\t\t\t\t\t\t\tdata-parent=\"#accordion_6836a6f\"\n\t\t\t\t\t\t\thref=\"#collapse_accordion_6836a6f_2\" aria-expanded=\"false\"\n\t\t\t\t\t\t\taria-controls=\"collapse_accordion_6836a6f_2\">\n\t\t\t\t\t\t\tHow do I redeem a coupon?\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t<\/div>\n\t\t\t\t<div id=\"collapse_accordion_6836a6f_2\"\n\t\t\t\t\tclass=\"panel-collapse collapse\"\n\t\t\t\t\trole=\"tabpanel\" aria-labelledby=\"heading_accordion_6836a6f_2\">\n\t\t\t\t\t<div class=\"panel-body\">\n\t\t\t\t\t\t<p>To redeem a coupon, enter the coupon code in the \"Apply Coupon\" section at checkout. The discount will be applied to your total before payment.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-1f8dadb\" data-id=\"1f8dadb\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b61b598 elementor-widget elementor-widget-thim-accordion\" data-id=\"b61b598\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"thim-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"thim-widget-accordion accordion-new-style\"><div id=\"accordion_b61b598\" class=\"panel-group\" role=\"tablist\" aria-multiselectable=\"true\">\n\t\t\t<div class=\"panel panel-default\">\n\t\t\t\t<div class=\"panel-heading\" role=\"tab\"\n\t\t\t\t\tid=\"heading_accordion_b61b598_0\">\n\t\t\t\t\t<h4 class=\"panel-title\">\n\t\t\t\t\t\t<a role=\"button\" class=\"collapsed\" data-toggle=\"collapse\"\n\t\t\t\t\t\t\tdata-parent=\"#accordion_b61b598\"\n\t\t\t\t\t\t\thref=\"#collapse_accordion_b61b598_0\" aria-expanded=\"false\"\n\t\t\t\t\t\t\taria-controls=\"collapse_accordion_b61b598_0\">\n\t\t\t\t\t\t\tChanging account name\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t<\/div>\n\t\t\t\t<div id=\"collapse_accordion_b61b598_0\"\n\t\t\t\t\tclass=\"panel-collapse collapse\"\n\t\t\t\t\trole=\"tabpanel\" aria-labelledby=\"heading_accordion_b61b598_0\">\n\t\t\t\t\t<div class=\"panel-body\">\n\t\t\t\t\t\t<p>To change your account name, go to your profile settings, edit the \"Name\" section, and save the changes. If you need further assistance, contact support.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\t\n\t\t\t<div class=\"panel panel-default\">\n\t\t\t\t<div class=\"panel-heading\" role=\"tab\"\n\t\t\t\t\tid=\"heading_accordion_b61b598_1\">\n\t\t\t\t\t<h4 class=\"panel-title\">\n\t\t\t\t\t\t<a role=\"button\" class=\"collapsed\" data-toggle=\"collapse\"\n\t\t\t\t\t\t\tdata-parent=\"#accordion_b61b598\"\n\t\t\t\t\t\t\thref=\"#collapse_accordion_b61b598_1\" aria-expanded=\"false\"\n\t\t\t\t\t\t\taria-controls=\"collapse_accordion_b61b598_1\">\n\t\t\t\t\t\t\tHow do I unsubscribe from Kutambua e-mails?\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t<\/div>\n\t\t\t\t<div id=\"collapse_accordion_b61b598_1\"\n\t\t\t\t\tclass=\"panel-collapse collapse\"\n\t\t\t\t\trole=\"tabpanel\" aria-labelledby=\"heading_accordion_b61b598_1\">\n\t\t\t\t\t<div class=\"panel-body\">\n\t\t\t\t\t\t<p>To unsubscribe from Kutambua emails, click the \"Unsubscribe\" link at the bottom of any email you receive. Alternatively, you can adjust your email preferences in your account settings.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\t\n\t\t\t<div class=\"panel panel-default\">\n\t\t\t\t<div class=\"panel-heading\" role=\"tab\"\n\t\t\t\t\tid=\"heading_accordion_b61b598_2\">\n\t\t\t\t\t<h4 class=\"panel-title\">\n\t\t\t\t\t\t<a role=\"button\" class=\"collapsed\" data-toggle=\"collapse\"\n\t\t\t\t\t\t\tdata-parent=\"#accordion_b61b598\"\n\t\t\t\t\t\t\thref=\"#collapse_accordion_b61b598_2\" aria-expanded=\"false\"\n\t\t\t\t\t\t\taria-controls=\"collapse_accordion_b61b598_2\">\n\t\t\t\t\t\t\tHow do I change my password?\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t<\/div>\n\t\t\t\t<div id=\"collapse_accordion_b61b598_2\"\n\t\t\t\t\tclass=\"panel-collapse collapse\"\n\t\t\t\t\trole=\"tabpanel\" aria-labelledby=\"heading_accordion_b61b598_2\">\n\t\t\t\t\t<div class=\"panel-body\">\n\t\t\t\t\t\t<p>To change your password, go to your account settings, select \"Change Password,\" enter your current password, and then set a new one. Save the changes to update your password.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\t\n\t\t\t<div class=\"panel panel-default\">\n\t\t\t\t<div class=\"panel-heading\" role=\"tab\"\n\t\t\t\t\tid=\"heading_accordion_b61b598_3\">\n\t\t\t\t\t<h4 class=\"panel-title\">\n\t\t\t\t\t\t<a role=\"button\" class=\"collapsed\" data-toggle=\"collapse\"\n\t\t\t\t\t\t\tdata-parent=\"#accordion_b61b598\"\n\t\t\t\t\t\t\thref=\"#collapse_accordion_b61b598_3\" aria-expanded=\"false\"\n\t\t\t\t\t\t\taria-controls=\"collapse_accordion_b61b598_3\">\n\t\t\t\t\t\t\tHow to subscribe on the newsletter?\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t<\/div>\n\t\t\t\t<div id=\"collapse_accordion_b61b598_3\"\n\t\t\t\t\tclass=\"panel-collapse collapse\"\n\t\t\t\t\trole=\"tabpanel\" aria-labelledby=\"heading_accordion_b61b598_3\">\n\t\t\t\t\t<div class=\"panel-body\">\n\t\t\t\t\t\t<p>To subscribe to the newsletter, visit the Kutambua.com homepage, scroll to the footer section, and enter your email in the \"Subscribe to Newsletter\" box. Then click \"Subscribe.\"<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FAQs Frequently Asked Questions Purchases &#038; Refunds Why won&#039;t my payment go through? Payment issues could be due to insufficient funds, incorrect payment details, or a temporary issue with your bank or mobile money provider. Ensure your details are correct &hellip; <\/p>\n","protected":false},"author":20,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"pmpro_default_level":"","rs_blank_template":"","rs_page_bg_color":"","slide_template_v7":"","footnotes":""},"class_list":["post-8","page","type-page","status-publish","hentry","pmpro-has-access"],"_links":{"self":[{"href":"https:\/\/kutambua.com\/index.php?rest_route=\/wp\/v2\/pages\/8","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kutambua.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kutambua.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kutambua.com\/index.php?rest_route=\/wp\/v2\/users\/20"}],"replies":[{"embeddable":true,"href":"https:\/\/kutambua.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=8"}],"version-history":[{"count":9,"href":"https:\/\/kutambua.com\/index.php?rest_route=\/wp\/v2\/pages\/8\/revisions"}],"predecessor-version":[{"id":44022,"href":"https:\/\/kutambua.com\/index.php?rest_route=\/wp\/v2\/pages\/8\/revisions\/44022"}],"wp:attachment":[{"href":"https:\/\/kutambua.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=8"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}