This course will give businesses the edge above competing companies by teaching the difference between good and bad customer service as well as effectively handling complaints. Give your business the upper hand and avoid losing profits on complaints.
Learning Outcomes
On completion of this course, learners should know and understand the following:
- Understand the primary reasons for complaints and use them to improve your business
- Know how to respond to complaints over the phone, via email or letter, through social media, or from a review
- Be able to investigate complaints in a timely and successful manner
- Learn how to respond appropriately to a range of situations
- Become skilled in implementing and reviewing a complaints handling process
This course is CPD accredited. It meets accepted Continuing Professional Development (CPD) guidelines.
Course Features
- Lectures 5
- Quizzes 0
- Duration 2 hours
- Skill level All levels
- Language English
- Students 0
- Assessments Yes
No student enrolled.
