Effective communication and correct record keeping are essential within the care sector for the wellbeing of patients and to protect the organisation should an error arise. By using the correct procedure, the treatment, history and medication of the patient should be properly documented so as to protect yourself and your organisation if discrepancies happen.
Our Communication Skills training course will teach your staff the methods to communicate effectively, different models and common techniques of communication, how to effectively record data in a care environment, how to prevent errors when record keeping and the legislation best practice in regards to communication and record keeping. This Record Keeping and Communication training course is perfect for nurses, care workers or anyone working in health and social care.
- Defining communication
Learn the definition of communication and how it is used in health and social care
- Methods & techniques of communication
Learn and understand the different methods of communication such as verbal, written and body language
- Communication models
Learn the different types of communication models such as the Mehrabians Model and the Linear Model of Communication
- Managing communication
Learn how to manage communication correctly by understanding the barriers of communication and learning how to converse correctly
- Legislation and best practice of record keeping
Learn the relevant legislation in regards to record keeping such as the Data Protection Act (1998) and the best practices to record keep
- Effective record keeping
Understand how to record keep effectively by learning and understanding the key principles
- Preventative measures
Learn the common errors of record keeping so that you are able to keep on top of and prevent errors
This Communication and Record Keeping course is CPD accredited and Skills for Care endorsed. It meets accepted Continuing Professional Development (CPD) guidelines.
- Lectures 8
- Quizzes 0
- Duration 2 hours
- Skill level All levels
- Language English
- Students 0
- Assessments Yes